MIAMI, FL (Oct. 24, 2022) – RX-M, a cloud native technology consulting, training and advisory firm, announced at KubeCon + CloudNativeCon adding a new service model for Kubernetes Managed Service and SaaS customers, Managed Service Plus. The services provides clients support options that begin where managed service providers and SaaS service offerings end.
“We’re pleased to provide this layered support and service offering for Kubernetes Managed Service and SaaS customers,” said Randy Abernethy, RX-M managing partner. “As Kubernetes becomes more and more integrated with enterprise solution environments, it has become clear that there is a significant service gap in the upper layers of a complete Kubernetes solution.”
Traditional Kubernetes service providers ensure that the Kubernetes platform, container technology, networking, and storage interfaces are operating day-to-day, leaving a large need for service and support on the consumption side unaddressed. Developers, DevOps teams, SREs, and Administrators face continual challenges integrating the platform with observability tools, meshes, gateways, application architecture, and CI/CD. The support and service requirements above the level of the managed service provider is larger than that of the platform itself. Our new layered service offering addresses this critical need in the market, and our neutral disposition makes it easy for us to work with the many vendors competing in the market to offer managed platform services,” Abernethy added.
RX-M is a charter member of the CNCF, in the founding class of Kubernetes Certified Service Providers (KCSP) and Kubernetes Training Partners (KTP), and a Linux Foundation Authorized Training Partner (ATP). RX-M offers market neutral consulting and training services and does not back any single cloud native vendor or project.
RX-M is a Cloud Native consulting and training firm that provides customized open source-driven solutions at both the platform and application level, offering in person and virtual services to customers globally. With offices in San Francisco and Miami, RX-M’s deeply experienced team consists of published open source authors, conference speakers, project contributors and committers, as well as Apache PMC members. We put our customers and their
unique needs first, offering unbiased, market neutral advice and perspective. Since our founding in 2012, RX-M has helped dozens of startups and Fortune 500 companies navigate and master a wide range of technologies, such as Kubernetes, Kafka, Cassandra, Spark and many others, while also providing advisory and tailored training services around methodologies and approaches critical to successful Cloud Native transformations, such as Agile, DevOps, SRE, CI/CD and GitOps.